Group Operations Manager – Birmingham (B1)

Group Operations Manager | Birmingham | £65,000 – £70,000 plus group profit share

What’s in it for the successful Group Operations Manager?

• Salary £65,000 – £70,000 per annum
• Group profit share scheme
• 28 days holiday including bank holidays, rising by a day for every year of service
• 5% contributory pension
• Access to a pay-on-demand scheme, so you can draw your earnings as you go rather than waiting for payday
• Staff meal on duty
• Staff discounts across the group
• 45 hours per week, with weekends and evenings when the business needs you
• All venues within Birmingham, no motorway miles and no nights away
• A senior seat at the table, reporting directly to the Commercial Director
• Full ownership of a multi-site group covering a hotel, its flagship restaurant and three further restaurant, bar and café venues
• Real scope to set the structure, standards and operating rhythm from the ground up
• Pre-opening and mobilisation work on new sites, with more venues in the pipeline
• General Managers, Head Chefs and central operational support reporting into you

Tonic are pleased to partner with our client to recruit a Group Operations Manager for their growing Birmingham hospitality group. This is a genuine build role. The group is expanding, systems and ways of working are still being shaped, and the person who takes this on will have a direct hand in how it all comes together. All venues sit within Birmingham, so you will be moving between sites daily without a licence or a long commute. You will own day-to-day operations across every venue, lead and develop the management team, protect the guest experience and deliver the numbers behind it. Expect to be on the floor during service one hour and in a P&L review the next.

What are we looking for from Group Operations Manager candidates?

• Significant senior operational leadership experience in premium hospitality, ideally quality-led restaurants
• Proven multi-site leadership, with accountable managers reporting to you
• A good working knowledge of the Birmingham and wider Midlands hospitality scene
• Strong commercial and financial grip, P&L ownership, budgeting, forecasting, labour control, margin and stock management
• Experience opening, mobilising or turning around hospitality venues
• A track record of lifting guest experience, standards, profitability and team performance
• Confident people leader who inspires teams while holding clear accountability
• Solid knowledge of food safety, health and safety, licensing and hospitality compliance
• Highly organised, practical and visible in your leadership style
• Flexible across evenings, weekends and key trading periods
• Hotel operational experience across rooms, front office, housekeeping and revenue is desirable
• Destination dining, private dining, events or conference and banqueting experience is desirable
• Experience implementing hospitality technology and reporting systems is desirable

If you are interested in this role or would like to find out more, get in touch with the team at Tonic today.