November 2025.
The Power of Real Conversations – Holding Truth and Hope in Hospitality Leadership with Michelle Moreno.
The Button Factory, Birmingham
📅 Date: 18th of November 2025
🕓 Time: 3-5:30pm
📍 Location: The Button Factory, Birmingham
Join us afterwards from 5:30 pm until late for a festive knees up.
For the third year running, MHN are thrilled to welcome back the incredible Michelle Moreno for another inspiring session – the last MHN of 2025!
In Year 1, Michelle explored what it means to be an inspirational leader and bring out the best in your team. In Year 2, she went deeper, learning to ignore the org chart and uncover who truly holds influence.
This year, we’re getting real.
Because right now, the hospitality industry is holding two truths – it’s never been tougher, yet it’s full of possibilities.
Join Michelle for “The Power of Real Conversations”, an honest, hopeful, and human exploration of how leaders can:
* Build trust quickly
* Navigate difficult conversations with empathy
* Balance realism with optimism
* Strengthen culture through meaningful dialogue
Expect connection, energy, and the kind of reflection that reminds you why you belong to this industry in the first place.
About Michelle Moreno
With over 25 years in hospitality, Michelle has led from the ground up – from the floor to Director level – across restaurants, bars, and hotels in the UK, Europe, and the Middle East.
As the founder of QAB Leadership, she now partners with some of the industry’s most ambitious brands, helping leaders build clarity, confidence, and accountability at every level.
Over the past five years, Michelle has designed and delivered leadership programmes that have transformed teams, shaped cultures, and strengthened business performance across global hotel groups, independent restaurant groups, and Michelin-starred venues.
Known for her honesty, warmth, and straight-talking approach, she brings operational depth and human understanding to every room – all with a dose of humour, reminding leaders that:
| “The way you lead impacts the way people live.”
