Front of House Manager | Birmingham | £32,000 for four days or £40,000 for five days, plus £600 bonus
No Sundays. No late finishes. Rotas published eight weeks ahead.
What’s in it for the successful Front of House Manager?
£32,000 for a four-day week (32 hours), or £42,000 for a five-day week (40 hours). Your choice, agreed at offer stage
£600 a year in bonus, paid quarterly at £150 when product sales targets are hit
28 days paid holiday
Private medical insurance
Pension and all statutory benefits
Closed every Sunday, apart from the Christmas period
Shifts are 8am to 5pm, 9am to 6pm or 10am to 7pm. No lates, no split shifts, no lock-ups
Rotas published eight weeks in advance
One full weekend off every month, plus a further Sunday and Monday together
Leadership and operations training through the business’s university partnership
Direct front desk and booking system training from the Managing Director in your first weeks
A clear route to Area Front of House Manager as the business grows
Tonic are pleased to partner with our client to recruit a Front of House Manager for their independent, multi-site salon business in Birmingham. Stay with us on that, because if you currently run a hotel reception, a spa front desk or a restaurant floor, this is largely the job you are already very good at, on hours that barely exist anywhere else in service. You would own the front of house across both sites: the systems, the rota, the client experience, the daily reconciliation, the stock and the product sales targets, leading a front desk team and reporting straight to the Managing Director. The brief is to build a front desk that runs properly rather than one that simply copes, and the role comes with a written line between what you decide yourself and what you take to the owner. Salon experience is genuinely not required.
What are we looking for from Front of House Manager candidates?
Experience supervising or managing a front desk, reception or service team
Hotel front office, spa, aesthetics clinic, private dental practice, restaurant reception or salon backgrounds all work here
Organised in the way that shows rather than the way it reads on a CV. Rotas out early, stock never short, cash right first time, nothing chased twice
Comfortable holding a small team to a standard warmly rather than loudly
Someone who would rather build a system than firefight the same problem every week
Confident with booking and till systems, and quick to pick up a new one
Commercially minded, happy to lead a team to a product sales target rather than just report on whether it landed
Consistent enough that the team follow you, and personable enough that clients trust you
If you are interested in this role or would like to find out more, get in touch with the team at Tonic today.